Exchange Policy

Exchange Conditions

• The item must be in perfect condition — unworn, unwashed, free of odour and stains.
• Brand tags, price tags and the original packaging must all be intact.
• Always include proof of purchase (order number or receipt).
• The replacement item must be of equal or greater value, with the difference paid by the customer.
• One exchange per order.

Items that cannot be exchanged

• Special markdowns / clearance items (Final Sale)
• Underwear and socks — for hygiene reasons
• Custom-made items, personalised embroidery, or made-to-measure orders
• Items damaged by the customer's own use

How to Request an Exchange

1. Contact us within 7 days

   Reach us on LINE @muunique or by email at muuniquebrand@hotmail.com with your order number and the reason for the exchange.

2. Send us photos for review

   Photograph the item, its brand tags and packaging clearly. Our team will confirm whether it qualifies.

3. Ship the item back to us

   Send it to the address our team gives you; shipping is paid by the customer. Keep your proof of postage until the process is complete.

4. Receive your replacement

   Once we have checked the returned item, we will ship the replacement. If there is a price difference, we will ask you to settle it before dispatch.