{"id":484,"date":"2026-09-08T17:33:34","date_gmt":"2026-09-08T10:33:34","guid":{"rendered":"https:\/\/muunique.com\/returns\/"},"modified":"2026-09-08T17:33:34","modified_gmt":"2026-09-08T10:33:34","slug":"returns","status":"publish","type":"page","link":"https:\/\/muunique.com\/en\/returns\/","title":{"rendered":"Exchange Policy"},"content":{"rendered":"<div class=\"mqrt\">\n\t  <header class=\"mqrt__head\">\n\t\t<p class=\"mqrt__kick\">Returns &amp; Exchange<\/p>\n\t\t<h1 class=\"mqrt__ttl\">Exchange Policy<\/h1>\n\t\t<p class=\"mqrt__sum\">Exchange within 7 days of receiving your order \u00b7 The customer covers shipping costs \u00b7 Exchange for another item only \u2014 no cash refunds<\/p>\n\t  <\/header>\n\n\t  <!-- \u0e2a\u0e23\u0e38\u0e1b 3 \u0e02\u0e49\u0e2d -->\n\t  <div class=\"mqrt__cards\">\n\t\t<div class=\"mqrt__card\">\n\t\t  <span class=\"mqrt__num\">7<\/span>\n\t\t  <b>days<\/b>\n\t\t  <p>counted from the day you receive the item. Requests after this period cannot be accepted.<\/p>\n\t\t<\/div>\n\t\t<div class=\"mqrt__card\">\n\t\t  <span class=\"mqrt__ico\">\u0e3f<\/span>\n\t\t  <b>Customer pays shipping<\/b>\n\t\t  <p>Covers both the return shipping and the shipping for the replacement item<\/p>\n\t\t<\/div>\n\t\t<div class=\"mqrt__card\">\n\t\t  <span class=\"mqrt__ico\">\u21c4<\/span>\n\t\t  <b>Exchange only<\/b>\n\t\t  <p>No cash refunds or bank transfers<\/p>\n\t\t<\/div>\n\t  <\/div>\n\n\t  <section class=\"mqrt__sec\">\n\t\t<h2>Exchange Conditions<\/h2>\n\t\t<ul class=\"mqrt__list mqrt__list--ok\">\n\t\t  \t\t\t<li>The item must be in perfect condition \u2014 unworn, unwashed, free of odour and stains.<\/li>\n\t\t  \t\t\t<li>Brand tags, price tags and the original packaging must all be intact.<\/li>\n\t\t  \t\t\t<li>Always include proof of purchase (order number or receipt).<\/li>\n\t\t  \t\t\t<li>The replacement item must be of equal or greater value, with the difference paid by the customer.<\/li>\n\t\t  \t\t\t<li>One exchange per order.<\/li>\n\t\t  \t\t<\/ul>\n\t  <\/section>\n\n\t  <section class=\"mqrt__sec\">\n\t\t<h2>Items that cannot be exchanged<\/h2>\n\t\t<ul class=\"mqrt__list mqrt__list--no\">\n\t\t  \t\t\t<li>Special markdowns \/ clearance items (Final Sale)<\/li>\n\t\t  \t\t\t<li>Underwear and socks \u2014 for hygiene reasons<\/li>\n\t\t  \t\t\t<li>Custom-made items, personalised embroidery, or made-to-measure orders<\/li>\n\t\t  \t\t\t<li>Items damaged by the customer's own use<\/li>\n\t\t  \t\t<\/ul>\n\t  <\/section>\n\n\t  <section class=\"mqrt__sec\">\n\t\t<h2>How to Request an Exchange<\/h2>\n\t\t<ol class=\"mqrt__steps\">\n\t\t  <li>\n\t\t\t<b>Contact us within 7 days<\/b>\n\t\t\t<p>Reach us on LINE @muunique or by email at muuniquebrand@hotmail.com with your order number and the reason for the exchange.<\/p>\n\t\t  <\/li>\n\t\t  <li>\n\t\t\t<b>Send us photos for review<\/b>\n\t\t\t<p>Photograph the item, its brand tags and packaging clearly. Our team will confirm whether it qualifies.<\/p>\n\t\t  <\/li>\n\t\t  <li>\n\t\t\t<b>Ship the item back to us<\/b>\n\t\t\t<p>Send it to the address our team gives you; shipping is paid by the customer. Keep your proof of postage until the process is complete.<\/p>\n\t\t  <\/li>\n\t\t  <li>\n\t\t\t<b>Receive your replacement<\/b>\n\t\t\t<p>Once we have checked the returned item, we will ship the replacement. If there is a price difference, we will ask you to settle it before dispatch.<\/p>\n\t\t  <\/li>\n\t\t<\/ol>\n\t  <\/section>\n\n\t  <p class=\"mqrt__foot\">\n\t\tQuestions? Contact us\n\t\t\t\t  <a href=\"https:\/\/line.me\/R\/ti\/p\/@muunique\" target=\"_blank\" rel=\"noopener\">LINE @muunique<\/a> \u00b7\n\t\t\t\t\t\t  <a href=\"mailto:muuniquebrand@hotmail.com\">muuniquebrand@hotmail.com<\/a> \u00b7 Tel 02-464-5598\t\t\t  <\/p>\n\t<\/div>\n\n\t<style>\n\t.mqrt{--ink:#0a0a0a;--paper:#f4f4f2;--white:#fff;--line:rgba(0,0,0,.12);--muted:rgba(0,0,0,.55);--green:#06C755;--green-ink:#06A047;--red:#b32d2e;\n\t  font-family:'IBM Plex Sans Thai','IBM Plex Sans',sans-serif;color:var(--ink);\n\t  max-width:900px;margin:0 auto;padding:56px clamp(16px,4vw,28px) 88px}\n\t.mqrt__head{margin-bottom:30px}\n\t.mqrt__kick{font-family:'IBM Plex Mono',monospace;font-size:11px;letter-spacing:.22em;text-transform:uppercase;color:var(--green-ink);margin:0}\n\t.mqrt__ttl{font-family:'IBM Plex Sans','IBM Plex Sans Thai',sans-serif;font-weight:700;font-size:clamp(24px,4vw,38px);letter-spacing:-.02em;margin:8px 0 0}\n\t.mqrt__sum{font-size:15px;color:var(--muted);line-height:1.7;margin:12px 0 0;max-width:62ch}\n\t.mqrt__cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:14px;margin-bottom:34px}\n\t.mqrt__card{background:var(--white);border:1px solid var(--line);border-radius:14px;padding:20px}\n\t.mqrt__num{font-family:'IBM Plex Mono',monospace;font-size:38px;font-weight:600;line-height:1;color:var(--green-ink)}\n\t.mqrt__ico{font-size:30px;line-height:1;color:var(--green-ink);display:inline-block}\n\t.mqrt__card b{display:block;font-size:16px;margin:8px 0 6px}\n\t.mqrt__card p{margin:0;font-size:13.5px;color:var(--muted);line-height:1.6}\n\t.mqrt__sec{margin-bottom:30px}\n\t.mqrt__sec h2{font-size:19px;font-weight:700;margin:0 0 12px;letter-spacing:-.01em}\n\t.mqrt__list{list-style:none;margin:0;padding:0}\n\t.mqrt__list li{position:relative;padding:7px 0 7px 28px;font-size:14.5px;line-height:1.65;border-bottom:1px solid var(--line)}\n\t.mqrt__list li:last-child{border-bottom:0}\n\t.mqrt__list--ok li::before{content:'\u2713';position:absolute;left:4px;color:var(--green-ink);font-weight:700}\n\t.mqrt__list--no li::before{content:'\u2715';position:absolute;left:4px;color:var(--red);font-weight:700}\n\t.mqrt__steps{list-style:none;counter-reset:st;margin:0;padding:0}\n\t.mqrt__steps li{counter-increment:st;position:relative;padding:0 0 20px 46px}\n\t.mqrt__steps li::before{content:counter(st);position:absolute;left:0;top:0;width:30px;height:30px;border-radius:50%;\n\t  background:var(--ink);color:#fff;display:grid;place-items:center;font-family:'IBM Plex Mono',monospace;font-size:13px;font-weight:600}\n\t.mqrt__steps b{display:block;font-size:15.5px;margin-bottom:4px}\n\t.mqrt__steps p{margin:0;font-size:14px;color:var(--muted);line-height:1.65}\n\t.mqrt__foot{border-top:1px solid var(--line);padding-top:18px;font-size:14px;color:var(--muted)}\n\t.mqrt__foot a{color:var(--ink);font-weight:600;text-decoration:none}\n\t.mqrt__foot a:hover{color:var(--green-ink)}\n\t@media (max-width:600px){ .mqrt{padding:38px 16px 60px} .mqrt__steps li{padding-left:40px} }\n\t<\/style>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-484","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/muunique.com\/en\/wp-json\/wp\/v2\/pages\/484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/muunique.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/muunique.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/muunique.com\/en\/wp-json\/wp\/v2\/comments?post=484"}],"version-history":[{"count":0,"href":"https:\/\/muunique.com\/en\/wp-json\/wp\/v2\/pages\/484\/revisions"}],"wp:attachment":[{"href":"https:\/\/muunique.com\/en\/wp-json\/wp\/v2\/media?parent=484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}